The systems have been designed to build the operational excellence of the team for a higher level of internal and external customer’s satisfaction.
Delivering Operational Excellence (DopEx) – Getting Things Done!
DopEx, our web-based and mobile platform based operational excellence tool, addresses your need of achieving desired operational efficiency at workplace. It enables you to allocate tasks to your co-workers with the timeline, keeps track of whether the tasks are being finished on time and measures performance of each co-worker and the team. This tool can be implemented at customers’ end enabling them to raise tickets against the service provider and measure respective performance score.
Key Features –
- Helps in easier inter-team coordination and removes operational barriers
- Ensures visibility of tasks allotted within or outside verticals
- Task progress tracking through raised tickets
- Enables individuals to complete tasks within time
- Service provider score (performance) can be monitored by Customers easily
- Customers can keep track of performance at functional level of service provider
Industry Applications: Operational performance measurement in any industry
Large Account Management Program (LAMP)
LAMP is a wider application of DOpEx offered by Holisol, it is applied at the customer level for effective management of service levels with large accounts.
Key Features include;
- Manages Large size customers and creates higher level of satisfaction; builds relationship by creating full visibility of ongoing concerns in the business
- Creates provision of timeline and improves efficiency because the issues are bound to be completed within a certain time interval
- Customer’s Feedback feasibility, customers can raise the request related to a specific activity and evaluate the work of service provider
- Work ownership, creates provision of defining the ownership of each task both at external level (customer end) as well as at internal level (inter-teams within your organization).
- Regular Notifications & Updates, Tasks allotted/assigned may prolong time interval – task owners can make regular updates for the work in progress within application.
Industry Applications: All types of industries having company-based customers rather than direct consumers
Developing Talent (D-Talent)
Holisol’s in-house IT team offers a solution which measures the performance of each co-worker. This tool is developed based on logical metrics which directly quantifies employee performances and enables performance management with complete objectivity.
- Quantification of performance goals as a numerical score
- Continuous progress tracking of each project
- Ensures employee satisfaction with performance recognition and awards
- Functional KPIs (Key Performance Index) qualification in the form of easily identifiable and measurable metrics
Industry Applications: Individual performance measurement in any industry