Operations Excellence Systems

The systems have been designed to build the operational excellence of the team for a higher level of internal and external customer’s satisfaction.

dopex  Delivering Operational Excellence (DopEx) – Getting Things Done!

DopEx, our web-based and mobile platform based operational excellence tool, addresses your need of achieving desired operational efficiency at workplace. It enables you to allocate tasks to your co-workers with the timeline, keeps track of whether the tasks are being finished on time and measures performance of each co-worker and the team. This tool can be implemented at customers’ end enabling them to raise tickets against the service provider and measure respective performance score.

Key Features –

  • Helps in easier inter-team coordination and removes operational barriers
  • Ensures visibility of tasks allotted within or outside verticals
  • Task progress tracking through raised tickets
  • Enables individuals to complete tasks within time
  • Service provider score (performance) can be monitored by Customers easily
  • Customers can keep track of performance at functional level of service provider

Industry Applications: Operational performance measurement in any industry

 

lamp  Large Account Management Program (LAMP)

LAMP is a wider application of DOpEx offered by Holisol, it is applied at the customer level for effective management of service levels with large accounts.

Key Features include;

  • Manages Large size customers and creates higher level of satisfaction; builds relationship by creating full visibility of ongoing concerns in the business
  • Creates provision of timeline and improves efficiency because the issues are bound to be completed within a certain time interval
  • Customer’s Feedback feasibility, customers can raise the request related to a specific activity and evaluate the work of service provider
  • Work ownership, creates provision of defining the ownership of each task both at external level (customer end) as well as at internal level (inter-teams within your organization).
  • Regular Notifications & Updates, Tasks allotted/assigned may prolong time interval – task owners can make regular updates for the work in progress within application.

Industry Applications: All types of industries having company-based customers rather than direct consumers

 

pmms  Developing Talent (D-Talent)

Holisol’s in-house IT team offers a solution which measures the performance of each co-worker. This tool is developed based on logical metrics which directly quantifies employee performances and enables performance management with complete objectivity.

Features –

  • Quantification of performance goals as a numerical score
  • Continuous progress tracking of each project
  • Ensures employee satisfaction with performance recognition and awards
  • Functional KPIs (Key Performance Index) qualification in the form of easily identifiable and measurable metrics

Industry Applications: Individual performance measurement in any industry

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