About the customer:
Our customer specializes in logistics solutions for sports, events, exhibitions & warehousing in Doha, Qatar. The customer has scaled up their operations in last mile delivery in Doha and for their new operations was looking for a tech-based solution.
Customer’s challenges & requirements:
The customer was facing difficulty in managing their day to day operations. From creating the MIS to cash reconciliation, everything was being done manually. This led to challenges in –
- Orders consolidation and allocation of jobs to field executives
- Scheduling of the deliveries and their pick-ups
- Sorting of orders and allocation of the drivers
- Serialization of orders
Our Solution:
We introduced & implemented ‘Holiscope’ – a tool designed for optimising the last mile delivery operations. With Holiscope we digitalised customer’s operational activities and helped in –
- enabling real-time visibility of the field force
- route planning and navigation
- complete operation management functions for field executives
- making operations paperless
Other features offered with Holiscope:
- First mile, last mile & returns management
- Calls & SMS logs, E-pods
- Navigation to delivery locations
- Interactive dashboards & auto-mailer reports
- API based Integrations
- Dynamic route optimization
- Customer visibility
- Rider attendance
- System generated delivery run sheet
- Scan based operations
Key benefits after the implementation:
- 25% improvement in the productivity
- Digital operations & records
- Easy Cash reconciliation
- More organised management of field executives
- Less errors
- Faster order fulfilment and deliveries
